Support & FAQ
Quick answers to common questions. Still stuck? Write to us below.
How do I play?
Tap to drop the letter cube moving along the top; the next one is shown in the corner. When resting cubes spell a word, it shatters: in a row reading left to right, or in a stack reading top to bottom or bottom to top. Cubes lying on any side count (the bar marks the bottom of the letter); a cube standing on its corner doesn’t. If the pile stays above the dashed line for too long, the run is over.
What are the special cubes?
- Wildcard (rainbow rim, “?”): counts as any letter.
- Mystery (violet, with runes): a real letter that reveals itself when it lands.
- TNT: blasts away the cubes around where it lands.
Which words count?
In the campaign and the Daily, the words on the level’s list, plus other dictionary words of four letters or more. In Endless, any dictionary word of three letters or more. We use the public-domain ENABLE word list and filter out offensive words; swear words can be allowed in Settings → Allow rude words (off by default, never in the Daily). Slurs never count.
How does the Daily work?
Everyone gets the same puzzle and the same letters each UTC day. Only your first completed attempt is ranked, by fewest drops and then time; later attempts are practice. Complete it on consecutive days to build a streak.
How do I change my leaderboard name?
Tap your name at the top of the main menu, or go to Settings → Rename. Names are 3–16 letters, numbers, spaces or underscores. After your first rename you can change it once a day.
My score isn’t on the leaderboard.
Endless runs are ranked by score (each player’s best run), and the Daily by your first completed attempt of the day. If you were offline, results upload automatically the next time you open the game with a connection. The weekly board resets every Monday at 00:00 UTC.
I got a new phone. Can I move my progress?
Not at the moment. There is no login, so progress is saved on your phone only. A Remove Ads purchase does move with your store account: use Settings → Restore purchases on the new phone.
I bought Remove Ads but still see ads.
Remove Ads removes the ads between runs. The ad offered to continue a run is optional and stays available. If you still see ads between runs, open Settings → Restore purchases while online.
How do I delete my data?
In the game, open Settings → Delete my data. If you can’t open the game, use our data deletion page.
Contact us
Email [email protected]. Include your player ID (shown in Settings) if your question is about the leaderboard or your data.
